Hand wash at a low temperature. Line Dry. Please wash with similar colors preferably using eco-friendly laundry detergent.
We ship from our warehouse in Indonesia with DHL Express.
Delivery between 5-10 business days (shipping may take longer to remote areas).
Tracking number provided.
We have been notified by customers who are experiencing high customs charges on packages arriving to UK & Europe by DHL, so please shop wisely before you purchase. PRLA is NOT
responsible for any import duties payable. We apologize for any inconvenience.
We strive for your satisfaction with your PRLA purchases. In the event that you have a change of heart, we are pleased to offer you the option to exchange the item or receive store credit equivalent to the value of your purchase (please note that shipping costs are non-refundable).
- Returns must be requested by email to email@example.com within 7 days of receiving your order.
- SALE items are not returnable.
- Shipping costs are non-refundable.
- Return items must be returned with tags and in a re-saleable condition.
- Return items that have been worn, damaged, or altered will not be accepted.
- Return shipping is at customer expense.
- Faulty items - all PRLA garments are thoroughly checked by our perfectionist Quality Control team before packing and shipping. However, in the unlikely event that you receive a faulty garment, we require video proof that it arrived damaged.
To register your complaint, please email us within 48hrs of delivery at firstname.lastname@example.org with a video of you opening your parcel.